Collecting ODBC trace logs

In order to diagnose some FairCom database errors you may need to enable additional logging.

Please follow these steps:

1. Close OffiSign-In
2. Open the ODBC Administrator from Start -> Run:

   C:\Windows\System32\odbcad32.exe

   Or if you are running 64-bit Windows:

   C:\Windows\SysWow64\odbcad32.exe

3. Go to the System DSN tab in the ODBC Data Source Administrator
4. Double click on

   OffiSignInEclipse

   if it exists or

   ECLIPSE

   if it does not
5. Click the

   Options>>

   button to expand the dialog
6. Check the box for

   c-tree Plus Debug

7. OK the dialog box
8. Go to the Tracing tab in the ODBC Data Source Administrator
9. Type in a custom path or take note of the path in the Log File Path box
10. Click

    Start Tracing Now

11. Run OffiSign-In until you see the error and submit the error report
12. E-mail the ODBC trace (from the path noted above) and FairCom log to OffiSign-In support:

    C:\ProgramData\OffiSign-In\DSN\ctodbc.log

    or if on Windows XP:

    C:\Documents and Settings\All Users\Application Data\OffiSign-In\DSN\ctodbc.log

13. Follow the steps again to uncheck the box for

    c-tree Plus Debug

    and to click

    Stop Tracing Now

If you have any remaining problems after running these steps, please contact OffiSign-In support

Return to the common error list